This candidate will lead and motivate the call center team to meet goals while exceeding member expectations of service. This position also represents the Call Center as appropriate in its relationships with members, sponsor organizations, suppliers and other departments within the credit union, other financial institutions and similar groups. This person will direct all phases of daily operations for the call center, which includes developing, implementing, and maintaining the operation procedures and internal controls to maximize efficiency and productivity for quality service to members. The ideal candidate will posses management experience and demonstated ability to lead.