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How to negotiate your bills during coronavirus

The coronavirus is here and people are worried about many things, including money. A recent study from US News found that a majority of Americans are worried about the virus’ impact on their finances. The number one financial concern among respondents to that study was “day-to-day expenses.” Sticking to a budget is one way to keep expenses down. Negotiating your bills is another helpful move. Here are some tips on just how to do that.

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Prior to calling your cell phone or cable company, do some research on competitors’ pricing. Look into deals that are offered for new customers. Once you have some details jotted down, call your current provider and ask for a rate comparable to the ones you found at the competitors. Be sure to explain the special deals competitors are offering as well. If they balk, politely explain that you will likely leave for a better deal across the street. Many companies, especially during this pandemic, are going to work with you to keep you as a customer.

Talk to the Right Person

If you’re getting resistance with the person on the phone, ask to speak to someone else. One way to get things moving in your direction is to ask to be connected to “customer retention” or “customer loyalty” departments. If all else fails, asking for a manager will likely get the ball rolling.

Watch Out for Upselling

Don’t be surprised if the customer service rep you’re speaking to tries to upsell you. Often times the offer they’re presenting will end up costing you more in the long run. Make sure that you tell the rep the only thing you’re interested in is lowering the cost of your current plan.

 

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