OUR SECURITY PHILOSOPHY

At Vermont Federal Credit Union, we work diligently to ensure your safety and security. We want to help protect your personal information, your accounts, your identity and, ultimately, your money.

In today's electronic age, it's extremely important to be careful when doing business online or over the telephone. You should always stay informed about security issues and activities that could affect your economic future. Visit the Federal Trade Commission's website to learn more about different types of scams, and what to do if you've fallen victim to fraud. Check back here often for any updated security information.

Phishing

E-mail phishing attacks are attempts by criminals to gain access to your personal information. Criminals send spam e-mails created to sound and look like official notices. Information entered into these websites goes directly to the criminal. These e-mails and websites usually look trustworthy and convincing. Keep your personal information safe with these Tips.

Identity Theft

Identity theft involves personal information such as name, address, date of birth, social security number or a mother's maiden name being stolen in order to assume an individual's identity. Learn More.

Voice Phishing (Vishing)

Voice phishing attacks are attacks by criminals to gain access to your personal information utilizing the telephone. Criminals use phone systems to call phone numbers and play an automated recording to alert the consumer that their credit card or debit card has had fraudulent activity or that their account has had unusual activity. The message typically instructs the consumer to call a phone number immediately. When the victim calls the number an automated system instructs the caller to enter their card information or account number using the keypad. The call can also be used to collect other sensitive personal information. A trustworthy organization will never request sensitive information in this manner.

Text Message Phishing (Smishing)

Text message phishing is a form of criminal activity using text message to acquire personal information utilizing cell phone text messages. The text message will include an alert requesting immediate attention with a website URL or phone number in an attempt to convince consumers to divulge sensitive personal information. These text messages are not sent from legitimate sources.

Tech Support Scams

Scams of this sort can come from people calling and claiming to be associated with well-known technology companies, such as Microsoft or Apple. Sometimes they send pop-up messages that warn about viruses or other malware on your computer. They will claim to be tech support, ask for remote access, and demand money for their "services". Learn more.

CURRENT SECURITY ALERTS

Consumer Scam Alerts from the Federal Trade Commission (FTC)

January 7, 2022

For more information on the latest consumer scams, and how you can avoid them, please visit the FTC website.

Increase in COVID-19 Related Fraud Including Money Mule Schemes

DECEMBER 8, 2021

The COVID-19 pandemic has resulted in a significant amount of fraudulent activity from scammers who are taking advantage of this volatile time period. The U.S. government, FBI, and other law enforcement agencies are asking all financial institutions and individuals to exercise extreme caution and to be on the lookout for COVID-19 related scams, including money mule schemes.

For more information on the most recent money mule scheme alert, please view this FBI Public Service Announcement.

DFR Encourages Vermonters to be Knowledgeable About
Cryptocurrencies to Avoid Risks and Scams

August 27, 2021

The Vermont Department of Financial Regulation (DFR) is reporting a spike in cryptocurrency related scams. Over the last month, DFR has received complaints from Vermonters who collectively reported losing over $1 million to cryptocurrency scams. Before you use, send, or invest in cryptocurrencies, make sure you know what makes cryptocurrencies different from other types of payment methods and investments and know how to spot cryptocurrency scams.

Click here to see more information from the Vermont Department of Financial Regulation.

Click here for the latest information from the Federal Trade Commission (FTC) regarding Cryptocurrency and Scams.

Suspicious Activity on Debit and Credit Cards

December 16, 2020

Vermont Federal Credit Union has been notified that member accounts are showing a deposit from AT&T.  Vermont Federal has investigated this and found that the deposits appear to be fraudulent and when the merchant is contacted they are asking for members account numbers.  Please be advised that Vermont Federal Credit Union believes that this is a scam . Please remember that you should always keep your account information confidential.  Should you have any concerns around this please feel free to contact us directly(888) 252-0202 option 2, or visit your local branch after scheduling an appointment.

We are here to help. If you are concerned that you may have given out personal information, have noticed suspicious activity within your accounts, are uneasy about a communication you have received, or have any general questions about keeping your financial information and identity safe, please call us at (888) 252-0202.

COVID-19 Phishing Scam

December 7, 2020

Click here to see the latest information from the VT Attorney General's Office on a recent Phishing Scam.

We are here to help. If you are concerned that you may have given out personal information, have noticed suspicious activity within your accounts, are uneasy about a communication you have received, or have any general questions about keeping your financial information and identity safe, please call us at (888) 252-0202.

Still Have Questions?

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