News, Events & Promotions

Wellness Update for Our Members

May 12, 2020 -
NEWS & LIVE UPDATES:

We will be monitoring the situation on a daily and hourly basis.  When we have new information, we will share it with you.  Our goal is to navigate this situation in the best way possible to ensure that our members’ needs are met during this difficult time.  We appreciate your understanding.


  • 5/12/2020 - We are reopening our branch lobbies May 18th. This will be a "soft-opening" as we work to ensure that we are operating in the safest way possible for our members and our employees.

    We continue to recommend utilizing our drive thru services in order to maintain social distancing requirements.  Please keep in mind that you can conduct most transactions via the drive-thru including:

    • Cash Checks
    • Make Deposits
    • Withdrawals
    • Loan Payments 

    If you would like to have documents notarized, obtain a new debit card, or submit a debit card dispute, please Schedule an Appointment to meet with a staff member. If you would like to apply for a loan or open an account, please do so by using our online account opening solution.

    If you do come into our lobbies, let's protect one another.  We respectfully request that you:

    • Wear a Mask
    • Practice Social Distancing
    • Do not enter if you exhibit symptoms or have been diagnosed with COVID-19 or have recently traveled outside the state. Please use the drive up, ATM or Night Drop

    We are also limiting the number of people allowed in the lobby based on guidance from the State of Vermont.

    We will have a greeter at the front door reminding people of these guidelines and identifying people before they enter the branch (so they don't have to remove a mask indoors).

    We look forward to continuing to serve our members in the safest and most convenient ways possible. 


  • 3/19/2020 - Your financial well-being and security are top of mind and we remain open for business online, over the phone and at our branches. We understand that many of you may be experiencing financial challenges or uncertainty due to COVID-19, and in an effort to assist our members, we are offering a number of solutions for your consideration, which you can find here. We encourage you to contact us to discuss the available options. 

The health and well-being of our members, employees, and community as a whole is of the utmost importance to our credit union. Your financial well-being and security are top of mind and we remain open for business online, over the phone, and at our branches. We take the Coronavirus outbreak very seriously, and have and will continue to take steps to ensure that we as an organization are as prepared, organized, and proactive as possible. We are carefully reviewing all of our services, procedures and practices to ensure that we are operating in the safest manner possible for our members and community as a whole. Some of the steps that we have taken include:
 
  • Thorough and regular cleanings of our branches, corporate offices and ATMs. 
  • Increased distribution and access to hand sanitizers in our branch and corporate office locations.

  • Requiring employees to stay home if they are symptomatic or have been exposed to the virus.

  • Restricted travel policies for our employees.

  • Internal communications to employees regarding recommended prevention tactics
We are committed to serving your banking needs. In today's environment, we strongly recommend that you utilize our remote services, whenever possible. We want to highlight a few of these services that we offer below. If you have not used these remote options before, don't worry. Just give us a call at 888-252-0202, option 2 and we will walk you through each step. Some of our remote banking options include:
 
  • Online & Mobile Banking - Access your money, open accounts, deposit checks, make payments, and monitor account activity from your computer, tablet, or smartphone

  • Mobile Deposit Deposit checks using your phone

  • Online Bill Pay Pay your bills using our online bill pay

  • Online Loan Applications - You can apply for any loan product simply by visiting our website at https://www.vermontfederal.org or calling 888-252-0202, option 2

  • Call Us - Our Member Service Center is available to answer all of your questions at 888-252-0202, option 2
  •  
  • Email Us - Email us at memberservices@vermontfederal.org
We understand that this is a concerning time for many of you. We live here too. We are your neighbors and your friends. We want you to know that we will do everything we can to ensure your banking needs are met. We are all Vermonters, and we will get through this together.
 

For the latest information and guidance in regard to COVID-19, please visit:
 
 
 

Related Posts

Fraud Alert Against State Unemployment Insurance Programs