March 11, 2024 -
South Burlington - Vermont Federal Credit Union has proven its dedication to exceptional member service, earning four prestigious Best of the Best awards from MemberXP.
These esteemed recognitions are reserved for Credit Unions that consistently prioritize outstanding member service, as acknowledged by their own members. Vermont Federal Credit Union's commitment to excellence shines through in its performance across four key categories: Transaction Experience, New Account Experience, Online Banking Experience, and Mobile App Experience.
"We are truly honored to receive these awards, as they reflect the dedication and commitment of our staff in providing our members with an exceptional banking experience from the moment they join our Credit Union." said Jean Giard, President and CEO of Vermont Federal Credit Union
In 2023, 300,000 MemberXP surveys were conducted nationwide, capturing feedback from nearly 8 million Credit Union members across all 50 U.S. states and even reaching into Canada. These surveys identify and recognize the top 25% of performers in each financial experience category. Vermont Federal Credit Union proudly stands alongside this select group, showcasing unparalleled excellence in member satisfaction and customer service.
"Fostering member loyalty amidst growing competition from financial institutions and Fintechs is a formidable challenge,” affirmed David Dean, COO for CU Solutions Group and leader of the MemberXP business unit. “However, Credit Unions that successfully engage members and harness their valuable insights not only distinguish themselves, but also wield the power to catalyze positive change within the organization. The recipients of this award attentively listened to the needs and desires of their members and took decisive actions based on that feedback, leading to remarkable results. Congratulations to this year's member experience leaders."
About Vermont Federal Credit Union
Vermont Federal Credit Union is a $900 million-plus full-service, not-for-profit, cooperative financial institution that has served Vermonters for more than 70 years, with eight locations currently serving over 50,000 members. Members are part of a cooperative, meaning they share ownership in the Credit Union and elect a volunteer board of directors. Vermont Federal Credit Union provides membership to anyone who lives, works, worships, or attends school in all of Vermont. Vermont Federal Credit Union is committed to supporting its communities and helping Vermonters prosper, no matter where they may be on life’s journey. Learn more about Vermont Federal Credit Union.
About CU Solutions Group
CU Solutions Group is an award-winning Credit Union service organization that offers products and services in the areas of Martech Solutions (Technology & Marketing), HR Performance Solutions, and Consumer Rewards. The organization is home to national Credit Union-focused brands including Love My Credit Union Rewards, Save to Win, MemberXP, Compease and Performance Pro. The company has numerous investors comprised of Credit Unions, Credit Union leagues and Credit Union system organizations and maintains strategic partnerships with Intuit TurboTax®, Marquis, CU Risk Intelligence, and more. For more information, visit CUSG.com.
For media inquiries, please contact:
Peter Winch
Vice President of Marketing
pwinch@vermontfederal.org
(802) 923 - 1312
