With account takeover fraud on the rise, we’ve added new ID-proofing security when accessing your account in person at any of our branch locations and our Shared Branch locations. This new fraud prevention measure allows us to make certain it’s YOU trying to access your account, not an imposter. Please note, IDCheck is only required for withdrawals using out-of-state identification.
If you bank at one of our Shared Branch locations, a teller can now identify and authenticate members with out-of-state IDs in the branch through a QR code and one-time passcode multi-factor authentication verification.
HOW IT WORKS:
- Scan the QR code located in the branch or visit verify.coop.org.
- Select your credit union’s name from a drop-down list.
- Enter your member number and the last four digits of your social security number.
- Upload a photo of your ID.
- Take a selfie.
Tip: Save your validation for an even quicker experience next time!
- Show your one-time passcode to the teller (passcode is valid for 20 minutes).
Stop in a branch or call us today at (888) 252-0202 with any questions or concerns!
Visit verify.coop.org to get started!
