Current Alerts:


Some Cash App Users Call Fraudulent Customer Service Line

Payment apps can be a convenient and fast way to buy goods, pay for services, and send money to friends. However, scammers have been targeting Cash App by posting fake customer service numbers on Google. Cash App says they do not conduct customer service over the phone, just through email. Cash App has issued a statement:

"We are always working to protect our customers, which includes educating them about phishing scams. We remind customers that currently (1) the Cash App team generally communicates via email; (2) the email will come from a cash.app, square.com, or squareup.com address; and (3) the Cash App team will never solicit a customer's PIN or sign in code outside of the app. For more information, we encourage you to visit our website."

No matter what payment app you use, it's recommended that you only link your account to a credit card, not your checking account. Also, since digital payments sometimes don't go through immediately, before you ship anything, log into your digital wallet and check that you were actually paid. It's also recommended not to deal with strangers through peer-to-peer apps like Cash App, Venmo, and Zelle. These services should be used for people that you know. If you're transferring funds to a stranger, you may not have the protections you think you have.


Recommendations
Awareness is key in combating fraud. Should you receive any questionable calls or emails, do not provide your personal information including your account numbers, PIN numbers or social security number.

  • Vermont Federal will NEVER initiate a call or email to you requesting your personal information.
  • Do not call back a number provided over the phone or click on a link in an email.
  • To verify whether a call or email is legitimate, call Vermont Federal Credit Union at (888) 252-0202, Option 3.
  • Most fraudulent communications will include something that will concern or excite the victim.
  • If you have been the victim of a scam, file a complaint with local law enforcement and notify us at (888) 252-0202, option 2 or at your local branch.

More security tips and information

 

  • NCUANCUA
  • Equal Housing Lender
  • Falcon ATM Network
  • Credit Union Service Centers
  • Vermont Federal Investment Services Insurance Products
  • Facebook