Coming Soon: your new
Visa® credit card

What's Happening:

To provide you with the best financial tools available, we are making improvements to our credit cards. Here’s what that means for you:

In March, you will receive a new credit card. This card will replace your current Vermont FCU credit card. There is no cost associated with this change.

Upon receipt, please activate your new credit card. You can then securely dispose of your old card and begin using your new one. You will be notified before your old card is deactivated.

What to Keep in Mind:

Online Access: Access to the online portal for viewing your credit card activity will be temporarily paused from February 24 until February 28 as we upgrade to a new platform.

When you navigate to the new portal on or after February 28, you will be prompted to complete a one-time enrollment process. Click here for further instructions and FAQs.

If you receive e-statements for your credit card, the new portal will maintain e-statement history from February 2023 and onward. To obtain a copy of a credit card statement from a previous period, please contact us and we will be happy to assist you.

If you have a credit card with rewards, please note that rewards point balances may not be visible until all updates are completed during the week of February 27.

Payments: Payments can be made at any time; however, payments received between February 20 – 27 will be processed the week of February 27 and will be posted to reflect the date that the payment was originally received.

What's Changing

All Cardholders:

On February 28, we are introducing a new online portal for your credit card where you can access transaction history, e-statements, rewards, and more. The new online portal will feature an improved user experience and new self-service capabilities.

In mid-March, you’ll receive a new credit card with a new card number, expiration date, and security code. Please update this information with any merchants or vendors that have it saved (ex: online retailers, streaming services, digital wallets).

Visa Platinum Reward Cardholders:

Visa Platinum Rewards cards will be upgraded to Visa Signature Rewards, at no additional cost to you. Your new card comes with many exciting perks and benefits. For detailed information, please refer to the Visa Guide to Benefits provided below.

Your reward points will transfer to your new Visa Signature Rewards account. After February 2, your point balance will be updated on the 2^nd day of each month. Redemptions will be paused from February 20 until February 28 as we transition to the new online portal. To redeem your points, please login to online banking or the mobile app, select your credit card, and navigate to rewards.

Visa® Signature Guide to Benefits

Your Visa® Signature Rewards credit card comes with special perks and benefits including:

Auto Rental Collision Damage Waiver
Baggage Delay Reimbursement
Cellular Telephone Protection
Emergency Medical/Dental Coverage
Extended Warranty Protection
Price Protection
Purchase Security
Return Protection
Roadside Dispatch®
Travel & Emergency Assistance Services
Trip Cancellation and Interruption
Trip Delay Reimbursement

Certain terms, conditions, and exclusions apply. For the full Visa Guide to Benefits including terms and conditions, please click here.

FREQUENTLY ASKED QUESTIONS

: You may begin using your new credit card on as soon as you receive it. Instructions on how to activate your new card will be included on the plastic and card carrier.
: Activate your new credit card by calling: 800-631-3197 and following the instructions as prompted.
: Your existing credit card will remain active and continue to work for a period of time.

To ensure uninterrupted access, please activate your new Visa® credit card as soon as it's received. You will be notified before your old credit card is deactivated.

Once you receive and activate your new credit card, you may securely dispose of your old card.
: Yes. Once your new card is activated, please update an recurring payments or automatic payments you have set up with your old card, such as subscriptions, bills, and digital wallets, with the new card information.
: The last four digits of the previous credit card number will be provided on the paper carrier included with your new Visa® credit card.
: To make a credit card payment via mail, please send payment to:

Vermont Federal Credit Union
PO Box 37603
Philadelphia, PA 19101-0603
: Visa® contactless payments refers to a secure, touch-free method for making payments with your credit card. Instead of swiping or inserting your card into a chip reader, simply bring your card within a few inches of a compatible checkout terminal and the payment is securely processed in seconds.
: Please give us a call at 888-252-0202 or email us at memberservices@vermontfederal.org